01 · ACCOUNT
Account & Membership
Your Gold Coin account and personal account identifiers.
What is my Gold Coin Account ID?
Your Account ID is a permanent
public identifier assigned to your
Gold Coin account.
It is separate from your internal
database ID and separate from your
Referral Code.
Is my Account ID the same as my Referral Code?
No.
Your Account ID
identifies your account.
Your Referral Code
is used when inviting another member
through your personal referral link.
Can my Account ID change?
The Account ID is intended to remain
permanently associated with the same
account and should not normally change
after registration.
Where can I see my account information?
After signing in, open your account
information from the Dashboard.
Your Account ID, Referral Code,
account email and related information
can be viewed there.
02 · SECURITY
Password & Recovery
Account access and recovery protection.
What is the 12-word Recovery Phrase?
The Recovery Phrase is a sequence of
12 words created for
account recovery.
It can be used together with the
account email to verify recovery and
create a new password.
Will Gold Coin show my Recovery Phrase again?
The Recovery Phrase is designed to
be shown when it is created.
Save all 12 words in their exact order
and keep them in a secure place.
Should I send my Recovery Phrase to Support?
No.
Never send your complete Recovery Phrase
through Messages, email, support forms
or public communication.
What happens after repeated incorrect login attempts?
Security restrictions may be applied
after repeated incorrect login attempts.
Temporary lock periods can become
progressively longer when incorrect
attempts continue.
Successful account recovery can reset
the security lock.
Can I change my password?
Yes.
A signed-in member can use the
Change Password function and verify
the current password before creating
a new one.
03 · GOLD COINS
Orders & Payments
Gold Coin packages and payment processing.
What Gold Coin packages are available?
Available package options are displayed
on the Buy Coins page.
The current platform configuration
includes $100 and
$1,000 package options.
What happens when I create an order?
The system creates a unique Order ID
and records the order as pending.
You are then directed to the applicable
payment workflow.
How do I submit proof of payment?
Open the payment page for your order
and upload the supported payment receipt.
The submitted payment then enters
the review process.
Does uploading a receipt mean my payment is approved?
No.
Uploading a receipt submits payment
information for review.
Account balances are updated only after
the applicable approval process is
completed.
What if additional payment verification is needed?
Additional transaction information may
be requested when payment verification
cannot be completed from the uploaded
receipt.
This may include the transaction
TXID / Hash.
04 · WALLET
Balances & Withdrawals
Understanding your Gold Coin wallet balances.
What is Available Balance?
Available Balance represents funds
currently available for supported
account actions such as withdrawal,
transfer to Keep for Later or eligible
investment activity.
What is Keep for Later?
Keep for Later is a separate internal
wallet balance.
Funds can be moved from Available Balance
to Keep for Later and later returned to
Available Balance.
This is an internal balance transfer,
not an external withdrawal.
What is Investment Balance?
Investment Balance represents principal
currently allocated to active investment
contracts.
The principal remains subject to the
applicable contract term.
What is Pending Withdrawal?
After a withdrawal request is submitted,
the requested amount may be reserved
as Pending Withdrawal while the request
is being processed.
What happens if a withdrawal is rejected?
If a withdrawal request is rejected,
the reserved amount is returned to
Available Balance according to the
platform workflow.
05 · INVESTMENT
Investment Plans
Term-based investment contracts.
What investment terms are currently configured?
The current platform configuration
includes:
3-month,
6-month and
12-month
investment terms.
Is investment principal locked?
Yes.
Under the current design, the principal
remains allocated to the investment
until the applicable maturity process
is completed.
How is monthly profit handled?
Eligible monthly profit is calculated
using the principal and rate recorded
for the applicable investment.
Each eligible monthly period should
only be credited once.
What happens when the investment reaches maturity?
After the contract reaches maturity
and applicable processing conditions
are satisfied, the principal can be
released from Investment Balance and
returned to Available Balance.
Do I have to accept an investment contract?
Yes.
The investment workflow requires
acceptance of the applicable contract
terms before an investment is created.
You can also review the
Investment Contract
page.
06 · NETWORK
Referral Network & Rewards
Referral codes, network branches and rewards.
How does my Referral Code work?
Your Referral Code is used in your
personal registration link.
When another member registers through
eligible referral information, the
relationship can be recorded in the
network structure.
How many direct positions are available?
The current Gold Coin referral structure
is binary.
Each account can have up to two direct
positions:
Left and
Right.
What do Left Branch and Right Branch mean?
These are the two sides of your
personal referral network.
Branch information can be viewed in
your referral tree.
Does registration alone qualify for a reward?
Reward eligibility depends on the
applicable qualifying rules.
Registration alone should not be
assumed to create entitlement to a
financial reward unless the required
conditions are satisfied.
Can the same reward level be credited twice?
The reward system is designed to record
previously credited qualifying levels
and prevent the same reward level from
being credited repeatedly to the same
account.
07 · STOCK MARKET
Stock Requests
Stock Market request workflow.
Can I submit a stock request through Gold Coin?
Where the Stock Market service is
available, members can submit supported
stock-related requests through the
platform workflow.
Does submitting a request mean a stock was purchased?
No.
A submitted request may remain pending
until it has been reviewed and processed
through the applicable workflow.
What if the company I want is not listed?
Where available, the
Other option can be
used to submit a company for review.
Are Stock Market prices live?
Unless information is explicitly
identified as live market data, it
should not be assumed to represent
real-time market pricing.
08 · SUPPORT
Messages & Contact
Communicating with Gold Coin Support.
How can I contact Gold Coin Support?
Open the
Contact Us
page and submit your message through
the support form.
Where can I see replies from Support?
Signed-in members can open
Messages from the
Dashboard.
Your support conversation and replies
are displayed together.
Can I reply to Support from the website?
Yes.
Open your conversation in Messages,
enter your response and send it directly
from your Gold Coin account.
How do I know if Support sent a new message?
When an unread support reply exists,
the Dashboard can show an unread
Messages notification or badge.
Are website Messages the same as email?
No.
Gold Coin Messages are an internal
support conversation system.
Email can operate separately as a
service notification or communication
channel.
IMPORTANT
Service terms may change.
Features, eligibility requirements, payment methods, investment terms, reward rules and supported services may change as the Gold Coin platform develops. Where a specific transaction, service or contract has separate terms, review the applicable terms before confirmation.
Still need help?
Send your question to Gold Coin Support through the Contact Us page.